E-Services

The new online and mobile banking system makes it easy to retrieve a forgotten username. From the login screen, click Forgot Username or Password. Then, select Forgot Username and complete the steps on screen.

You will be prompted to enter some information to identify yourself. After completing this step, your username will be shown to you on your screen.

From the login screen, click Forgot Username or Password. Then, select Forgot Password and complete the steps on screen.

You will be prompted to enter some information to identify yourself. Once you’ve verified your identity, you will be able to create your new password.

Passwords must be a minimum of 10 characters in length and include:
• One uppercase letter
• One lowercase letter
• One number
• One special character

If you get locked out due to too many login attempts, you will need to contact the credit union at 800.628.5517 during regular business hours to reset your access credentials.

Yes. This feature is called “Snapshot”. It allows a quick view of your accounts set to the highest order through the mobile app. You cannot perform any actions without signing in, for security. To turn this feature on or off, tap “More” in the lower-right corner of the screen, tap “Settings” then tap “Snapshot”.

Linking to another Unity One Credit Union member’s account is easy! Follow these steps to use the pay/transfer to a member feature:

1. Click on "Transfer & Pay" and then "Transfers" within your online banking portal.
2. Select "Make a Transfer."
3. In the "To Account" dropdown, scroll down to find and select "Add Account."
4. A sidebar will appear. Here, choose the option "Link to another Unity One Credit Union Member's account to send them money."
5. Follow the on-screen instructions to enter the other member’s account information.
6. If you want this account to be saved for future transactions, make sure to click "Save Account for Future Use."

Important Note: If you're already joint on the other member's account, their account should appear automatically in your "To Account" dropdown—there is no need to add it manually.

Updating your account information with Unity One Credit Union has never been easier. To update your address, log in online or via the mobile banking app and follow the steps to access account services.

To update your address on a mobile device:

• Select More from the bottom navigation bar.
• Select Settings under the Utilities menu.
• Select Contact.
• Then you can update your account information. 

To update your address online:

• Click on the user icon.
• Select Settings.
• Select Contact.
• Click the pencil icon to update your account information. 

To reorder your accounts in the online banking platform, click your profile icon in the top-right corner. Click “Settings”, then click “Accounts”. The “Accounts” screen allows you to reorder your accounts, hide accounts or add account nicknames to match your preferences. Click on the pencil icon to make changes.

You cannot reorder accounts in the mobile app.

To change color categorization in the online banking platform, click your profile icon in the top-right corner. Click “Settings”, then click “Accounts”. The “Accounts” screen allows you to edit colors and other account preferences. Click on the pencil icon to make changes.

From the mobile app, tap “More” at the bottom-right corner, then tap “Settings” then tap “Accounts” and the account you would like to edit. You may also hide accounts from this screen. To reorder your accounts, please use the online banking desktop platform.

You can place a stop payment on your check prior to it being presented at another financial institution from your online banking account.

To initiate a stop payment request, simply log in to online banking via the web browser on your computer. Then click Tools, click Check Services, and click the New Stop Pay Request button.

To increase the likelihood of your payments being processed electronically, please review and adhere to the following guidelines: 

• Verify Payee Information: Ensure the payee's address and account number in Bill Pay match exactly with what's on your current statement or bill. If any discrepancies are found, update the information accordingly. 
• Correct Payee Name: In the Payee Name field, input only the exact name of the payee as it appears on your bill. Use the Nickname field for any additional identifiers or personal notes. 
• Credit Card Details: For credit card payments, include all 16 digits of the card number in the Account Number field without any spaces or dashes. 
• Single Account per Payee: Assign only one account number per payee. Avoid combining multiple accounts, like insurance policies or tax payments, into a single payee entry. 

By following these steps, you will aid in facilitating an automatic match, making your electronic payments more efficient.
 

Check payments will be mailed to your payee on the send date and the payment will be deducted from your account when the payee cashes or deposits the check.

Electronic payments will be deducted from your account on the send date. Funds must be available on the send date for the payment to be sent.

Prior to submitting a stop payment request, please verify that the check(s) have not already posted to your account. Checks that have already been posted cannot be stopped. Stop payment requests made online or through the mobile app cannot be placed on Automated Clearing House (ACH) transactions such as electronic bill payments or debit card transactions. Unity One must receive the stop payment request in time to allow for a reasonable opportunity to act upon the request. Once the request is received, it cannot be cancelled.

To get started with all of SavvyMoney’s features, log in to online banking and click Show My Score in the widget. From there, SavvyMoney will walk you through the setup process and help you get started on your financial goals.